I sent funds to the wrong address. What can I do?

Due to the mechanics of how transactions are processed on a particular virtual currency network, chargebacks are not possible after a user has withdrawn their funds. This means we have no power to stop or reverse a transaction on anyone's behalf. The end user has 100% control over his or her own assets.

If you have sent your funds to an address that is controlled by a 3rd party and would like the funds returned, you will need to contact them directly.

Due to chargebacks not being possible in cryptocurrency transactions, we always recommend taking the time to verify that all information is accurate before sending.

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